Frequently Asked Questions on Online Games, Player Security and More

Do you have questions about the process of registering a new account? Or are you interested in the safety of the gaming process? Perhaps you have noticed signs of gambling addiction in yourself or someone close to you but do not know how to help? In this section, you will find answers to all these questions.

On this page, we have tried to give answers in the following categories:

  • How to Get Started;
  • Safe Online Gambling;
  • Payments and Withdrawals;
  • Bonus Offers and Loyalty Program;
  • Playing Games Online.

How to Get Started

What age is considered legal to play in an online casino?

It all depends on the country and region of residence. For example, online gambling is available to persons over 18 years of age in the UK. In Canada, the legal gambling age also depends on the province. In some provinces, people over 18 are allowed to play casino games. In some, you need to reach the age of 19. In any case, it is better first to clarify the age limits according to the law and then start gambling.

How to create an account on the casino site you like?

It is pretty easy. Many reviews contain links to the registration form or the main page of gambling sites. So if you want to sign up, just go to the main page. There you will see the corresponding button. Next, you need to fill in all the fields in the registration form and verify your account. Most online casinos ask you to specify your payment method and preferred currency at this stage.

How to start playing online games?

First, you must be of legal age. Next, choose a licensed casino of your choice and sign up. You can choose the real money game mode if you already have experience in online gambling or playing in land-based casinos. In this case, the next step is to make a deposit. You can also take advantage of the casino bonus offer, having previously studied their wagering conditions.

Are there any restrictions on the withdrawal of funds?

Yes. Almost every modern online casino sets limits on the withdrawal amount or any other restrictions. For example, a punter can withdraw money from the account only a certain number of times per week or day. As a rule, the online operator prescribes all these conditions on the site, so be sure you read them before starting the game.

Safe Online Gambling

How to understand that the chosen casino is safe?

First, you need to select a gambling site with a license from reputable authorities. The availability of the relevant document indicates that the site has been verified by an independent control body and adheres to all standards of safe and fair gaming, as well as ensuring the safety of the player’s data and funds.

How to recognize a scam?

As a rule, fraudulent online operators are well disguised as licensed sites. Therefore, if you have any doubts about the legality of a certain casino site, check its license and find info about them on the licensee’s site (if it is available).

Is making a deposit secure?

Yes, as long as you play on a licensed site with 128-bit security encryption and use reliable payment methods.

How do I know if I have a gambling addiction?

Experts identify some signs that can be considered alarming and signal the presence of a problem with gambling. If you choose games instead of spending time with family and friends. If you often have the urge to play and cannot think of anything else. Also, if you spend almost all the money that was intended for other needs on casino games. With these and many other signs, we can say that your hobby has most likely developed into an addiction.

How to help a loved one who is addicted to games?

If you notice changes in the behaviour of a loved one related to gambling, you should seek the advice of specialists. There are many organizations in Canada providing advice and help to gamblers with addiction.

How to stop and refuse to play in the casino?

This process is quite difficult if you have already developed an addiction. Modern online operators are trying to help players by adhering to some additional security measures. These measures may include restrictions on the size and frequency of deposits; the ability to limit games temporarily; setting the reality check mode (from time to time, a reminder appears on the screen about how much you have already played); possibility to block your account for a while, etc. If these steps do not help you and you keep playing, seek professional help.

Payments and Withdrawals

What payment and withdrawal options are available?

Banking methods often differ between casinos. Therefore, before starting the game, you should study the list of available payment systems on the site. Most gambling platforms offer the most modern methods, including e-wallets and cryptocurrencies.

How long does a withdrawal usually take?

The payout speed depends on the casino site and the chosen method. For example, withdrawal through e-wallets is the fastest and easiest one. However, you will need to pay a certain fee for this. Thus, the average payout speed in reputable online casinos can be from 2 to 6 business days.

Can I track my deposit and withdrawal history?

Yes. A special section will be available in your casino account, where you can view the entire history of financial transactions. As well, such information can be tracked in the transaction history of the payment systems used.

Bonus Offers and Loyalty Program

What is a signup or welcome bonus?

This is a way to attract new players to the site. This type of bonus is offered to gamblers immediately after registration. As a rule, it is a certain amount on the game account or free spins.

How to understand the no deposit bonus offer?

It is a bonus type a player can get without first depositing money into the game account. Typically, the amount of a no deposit bonus is less than the deposit one. For beginners, this is a great way to discover the casino and its possibilities without risking your own money.

How to become a member of the VIP program?

As a rule, all players become members of the loyalty program after registration, and the most active ones become VIP players. Usually, these are multi-level loyalty systems offering more favourable conditions for players who have reached a high level.

Playing Games Online

What games are available on online gambling sites?

On modern casino sites, you can find games for every taste, virtual copies of all the classic land-based casino games, such as poker, baccarat, blackjack, roulette, slot machines, etc. In addition, most online operators try to diversify their collections by offering interesting novelties in addition to classic games. For example, high-speed roulette or roulette with 12 balls used simultaneously.

How do progressive jackpot games work?

Such games involve winning one huge sum of money. Usually, this amount is a couple of hundred thousand Canadian dollars. How it works: each player makes bets that accumulate and increase the jackpot amount. As a result, one of the lucky ones receives a cash prize. Whoever gets this chance is a matter of luck.

What are live casino games?

These are real-time games run by professional dealers. As a rule, the broadcast is conducted from real gaming halls. In live games, participants can communicate with each other and the croupier. Gambling entertainment in this format allows you to feel the authenticity of physical casinos.